Shipping Policy

7/1/2021

Food-only orders: shipped or ready for pick-up in 2 business days. All other orders, including food + other items: shipped or ready for pick-up within 5 business days. At busy times or due to unforeseen circumstances delays may occur. Please understand we are a small business and strive to complete orders as fast as possible. Large toy part orders will take longer. Please contact us for further information: [email protected]

Shipping/Delivery Options:

Pick-up: Available for residents in the Vancouver lower mainland. You can pick-up at our Boutique shop in Port Coquitlam during store hours or from our old school pick-up box in Port Moody (prepayment required). Please choose the corresponding shipping option when checking out and we will contact you once your order ready for pick-up. There is no charge for either of these pick-up options.

Local Shipping Lower Mainland: Effective July 1, 2021, FLAT RATE shipping of $10 will apply to all orders going to both East and West of our Boutique Shop - From West Vancouver to Chilliwack. The maximum weight on all packages for this flat rate is up to 15lbs. This rate has no minimum order or order maximum except for the weight restriction. Once over 15lbs, a $3 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. EXCLUSIONS: Flat rate does not apply to BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.


BC and Alberta Shipping: Effective July 1, 2021, shipping within BC and Alberta will have a flat $12 charge, up to 15lbs. This rate has no minimum order nor maximum except for the weight restriction. Once over 15lbs, a $3 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. EXCLUSIONS: Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

Ontario and Quebec: Effective July 1, 2021, shipping to URBAN Ontario and Quebec will have a flat $19 charge, up to 15lbs. This rate has no minimum order or maximum except for the weight restriction. Once over 15lbs, a $5 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags 15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

Saskatchewan and Manitoba: Saskatchewan and Manitoba: Effective July 1, 2021, shipping to URBAN Saskatchewan and Manitoba will have a flat $19 charge, up to 15lbs. This rate has no minimum order or maximum except for the weight restriction. Once over 15lbs, a $5 surcharge applies up to 50lbs and will be invoiced to you after your final shipping weight is determined. Over 50lbs charged at actual shipping cost. Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long and excludes playgyms, bulk seed bags15lbs and over, and other oversized items. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

Yukon/Nunavut/ NWT: Unfortunately we are unable to offer a flat rate to these territories due to the rural nature. We will pass along actual cost and refund any over payments or reach out with any additional cost once actual shipping cost is determined.

Atlantic Canada (PEI, NS, NFL): Unfortunately we are unable to offer a flat rate to these provinces due to the lack of very variable rates to different areas of each province. We will pass along actual cost of the lowest cost carrier and refund any over payments or reach out with any additional cost once actual shipping cost is determined.

USA Shipping: FLAT RATE of $19 CAD Effective July 1, 2021 to all lower 48 states for all orders up to 15lbs. No order minimum order is required. EXCLUSIONS:  Flat rate does not apply to wholesale or BULK toy part orders, rural addresses, P.O. boxes, APO, FPO, DPO addresses, special requests for certain carriers (we choose the lowest cost carrier to your address) or packages over 24" long or packages over 15lbs. Actual cost of shipping will be applied to these orders. We will contact you if any of these exclusions apply to your order.

International Shipping: We do ship internationally, please inquire for cost. [email protected]

NOTE: We will no longer refund shipping over payments as we have secured a better freight contract with better rates to serve you better and rates are roughly all the same for 15lb packages or less going to urban addresses.

If you have any questions prior to ordering please call or text us at 778.908.1705 between 10am and 6pm Monday-Friday and 10am -5pm Saturday. Closed Sundays. You can also email us at [email protected]

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